SALES POLICY

1. ORDERING

  • Customers can place orders through the Onsra Website, Fanpage, TikTok Shop, Shopee, or other official Onsra sales channels.
  • An order is considered confirmed only after receiving confirmation from our Customer Service team or through the system.
  • Onsra reserves the right to refuse orders with incomplete information or those showing signs of suspicious or unclear activity.

2. PRICING & PAYMENT

  • Product prices are publicly listed on Onsra’s official sales channels.
  • Onsra reserves the right to adjust product prices, promotions, or special offers without prior notice.
  • For international orders, customers are required to make full payment (100%) of the order value and shipping costs in advance.

3. SHIPPING & DELIVERY

  • Orders will be processed and delivered within the estimated timeframe, depending on the destination and shipping carrier.
  • Onsra is not responsible for delivery delays caused by natural disasters, epidemics, transportation disruptions, or other circumstances beyond our reasonable control.
  • Customers are responsible for providing accurate and complete shipping information to avoid delivery errors or lost packages.

4. SHIPPING FEES

Please note:

  • Delivery time is calculated from the time the order is handed over to the shipping carrier.
  • Actual delivery times may vary depending on the destination, weather conditions, shipping status, and other unforeseen circumstances.

5. ORDER INSPECTION

  • Customers may inspect the external condition of the package upon delivery.
  • Customers are strongly advised to record a video while opening the package to ensure prompt assistance in case of missing or incorrect items, or damage caused during transportation.
  • Onsra may not be able to process claims regarding missing or incorrect items without an unboxing video.

6. EXCHANGES

  • Onsra supports product exchanges in accordance with the terms and conditions specified in our Exchange & Return Policy.
  • Exchanges and returns are not applicable to discounted products, promotional items, or products purchased as part of special campaigns or programs.

7. RIGHTS & RESPONSIBILITIES

  • Onsra is committed to providing products that accurately match their descriptions and maintaining the quality of our products. Product images are presented as accurately as possible.
  • Actual product colors may vary slightly due to lighting conditions and differences in display devices.
  • Customers are responsible for carefully reviewing product information, size charts, and applicable policies before placing an order.

8. PRIVACY & PERSONAL INFORMATION

  • Onsra is committed to protecting customers’ personal information and will not disclose or provide such information to third parties without the customer’s consent, except where disclosure is required by law or requested by competent authorities.